Refund Policy

Last Updated: September 1, 2024

Effective Date: September 1, 2024

Thank you for choosing CloudSoul. We value your business and are committed to providing you with a high-quality service. This Refund Policy outlines the terms and conditions under which refunds are issued for subscriptions to our platform.

General Refund Policy

No Questions Asked Refund: We offer a 14-day money-back guarantee for new customers. If you are not satisfied with the service for any reason within the first 14 days of your subscription, you may request a full refund. Please contact our team at [email protected] within this period to initiate the refund process.

Eligibility for Refunds

New Subscriptions: Refunds are available only for first-time subscribers. If you have previously subscribed and are renewing or re-subscribing, refunds will not be granted.

Upgrades and Downgrades: If you upgrade or downgrade your subscription, the new plan will be prorated based on the remaining period of your current subscription. Refunds will not be provided for these changes.

Exclusions

Promotional Offers: Subscriptions purchased during promotional periods or with discount codes may be non-refundable. Please refer to the specific terms of the promotion.

Add-Ons and Third-Party Services: Refunds do not apply to any add-ons, custom services, or third-party integrations that are purchased alongside the subscription.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our team at [email protected] with your subscription details, including your account email and the reason for the refund request.
2. Our team will review your request and, if eligible, process your refund within 5 business days.
3. Refunds will be credited back to the original payment method used during the purchase.

Cancellation Policy

You can cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the service until the end of your current billing cycle. No refunds will be issued for the remaining days of your subscription after cancellation.

For annual subscriptions, cancellation will stop auto-renewal, and no refunds will be issued for the unused portion of the subscription.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected].